Final answer:
To maintain a close working relationship when delivering a negative message, one should use an indirect approach to soften the impact, focusing on problem-solving and careful word choice, or opt for verbal communication for complex or sensitive matters.
Step-by-step explanation:
When you need to maintain a close working relationship with someone to whom you are sending a negative message, you should generally use the indirect approach. This strategy helps preserve the relationship by cushioning the negative news and demonstrating a concern for the recipient's feelings. To execute this approach effectively, start with relevant background information or a positive statement, proceed with an explanation or rationale for the negative message, and then conclude with the negative news. Throughout this process, it is essential to choose your words carefully and avoid projecting authority in a way that may polarize the conversation. It's also vital to focus on solving the problem rather than blaming the other person. When the message is particularly complex or sensitive, consider verbal communication through a phone call or in-person meeting as it allows for immediate feedback and the opportunity to clarify misunderstandings, which might be harder to address in written form.