Final answer:
Wellcare's quality drivers include aspects that affect the quality of service like member services and reputation, but 'Member Payments' is not a Wellcare quality driver. Quality drivers should directly impact the service provided to members and Wellcare focuses on areas that enhance overall service quality.
Step-by-step explanation:
Wellcare, as a provider of managed care services for beneficiaries of Medicare and Medicaid, has a quality strategy that is driven by certain key factors that directly influence their performance and Medicare Star Ratings. While Wellcare's quality drivers include factors like enhancing member services and building a strong reputation, it is important to understand that 'Member Payments' does not typically represent a quality driver. A quality driver is a component that can directly affect the quality of services provided to members and typically encompasses aspects like clinical care, member satisfaction, pharmacy services, and plan administration.
Efforts such as improving member service are pivotal because they directly impact member experience. Similarly, maintaining an excellent company reputation is crucial as it affects public perception and can indirectly contribute to quality improvements through trust and credibility. Also, serving government customers well is key, especially for organizations involved in government-funded healthcare programs, since their performance is often closely monitored and directly tied to funding and regulatory compliance.