Question

A medical-surgical nurse, who is caring for a patient with a new diagnosis of cancer, observes the patient becoming angry with the physicians and nursing staff. The best approach to diffuse the emotionally charged discussion is to:

1. Allow the patient and family members time to be alone.
2. Arrange time for the patient to speak with another patient with cancer.
3. Direct the discussion and validation of emotion, without false reassurance.
4. Request a consultation from a social worker on the oncology unit.

Answer 1

The best approach to diffuse an emotionally charged discussion with an angry patient is to direct the discussion and validation of emotion, without false reassurance.

Step-by-step explanation:

The best approach to diffuse an emotionally charged discussion with a patient who is angry with the physicians and nursing staff is to direct the discussion and validation of emotion, without false reassurance (option 3). This approach acknowledges the patient's anger and allows them to express their feelings, while also providing support and validation.

It is important to avoid dismissing or minimizing the patient's emotions, as this can further escalate the situation. By addressing the anger directly and validating the patient's emotions, the nurse can help create a more calm and open environment for communication and resolution.