Final answer:
A Customer Service Representative can close an account due to the death of the Primary Account Holder, but must follow the financial institution's protocols and policies, requiring documentation like a death certificate.
Step-by-step explanation:
Yes, a Customer Service Representative (CSR) has the authority to close an account due to the death of the Primary Account Holder. A Customer Service Representative can close an account due to the death of the Primary Account Holder, but must follow the financial institution's protocols and policies, requiring documentation like a death certificate.
However, the CSR must follow specific protocols and policies set by the financial institution, which often include obtaining official documentation, such as a death certificate, and possibly instructions from the estate executor or next of kin.
It's important to note that the process for handling such sensitive matters is subject to regulation and varies by institution and jurisdiction. Closing an account after the account holder's death is part of managing the deceased's assets, which is essential for proper estate settlement.