Question

You answer the phone in your community pharmacy, and the patient

is very upset and confused. She said she received a voicemail from
the pharmacy, and she has no idea what it means:
"Good afternoon,

Answer 1

The question pertains to a patient's confusion about a voicemail received from a community pharmacy. The response involves gathering information and clearly communicating the purpose of the voicemail to the patient.

Step-by-step explanation:

The question seems to be about an issue in a community pharmacy setting where a patient has received a confusing voicemail. To address this issue, it would be advisable for the pharmacist or pharmacy technician to gather more information from the patient, such as their name and the details of the voicemail, in order to clarify the message. Then, the pharmacy staff should carefully explain the reason for the call, whether it was for a prescription refill, consultation, or notification of medication availability, thereby resolving the patient's confusion and ensuring effective communication.