Question

A customer reports that after booting a windows vista computer with a CD and running antivirus software to remove a boot sector virus, the computer fails to boot from the hard disk. What should the technician do to try to solve the problem?

Answer 1

To try to solve the problem, the technician should: 1) Check the boot order in the BIOS settings, 2) Attempt to repair the system files using the Windows Vista installation CD, and 3) Restore the computer to a previous system restore point if necessary.

Step-by-step explanation:

To try to solve the problem of a Windows Vista computer failing to boot from the hard disk after running antivirus software, the technician should perform the following steps:

1. First, ensure that the computer is set to boot from the hard disk in the BIOS settings. This can usually be accessed by pressing a specific key during startup (often F2 or Del).
2. If the boot order is correct and the issue persists, the technician can try repairing the system files using the Windows Vista installation CD. Boot from the CD, select the 'Repair your computer' option, and follow the on-screen instructions to attempt a repair.
3. If the repair doesn't work, the technician can try restoring the computer to a previous system restore point. This can be done by booting from the installation CD, selecting 'Repair your computer,' and then selecting the 'System Restore' option.