Final answer:
A remote support technician uses remote access software to update a computer belonging to a customer.
Step-by-step explanation:
The category of technician that uses remote access software to update a computer belonging to a customer is a remote support technician. Remote support technicians utilize remote access software tools to connect to and troubleshoot computers remotely.
This allows them to diagnose and fix problems without being physically present at the customer's location.
One popular example of remote access software is TeamViewer, which enables remote support technicians to access and control a customer's computer from their own location.
Through this software, technicians can perform tasks such as installing updates, resolving software issues, and providing technical guidance to the customer.
Remote support technicians are commonly employed by IT help desks, technical support companies, and computer repair businesses. They play a crucial role in providing efficient and convenient support to customers while minimizing the need for on-site visits.