Final answer:
An HR manager at 'Books to Go' is to implement a benefits objective focused on enhancing skills within the organization, improving retention and hiring practices, and contributing directly to the company's efficiency and stability. This can include practical solutions to operational challenges and professionalizing HR functions to reduce hiring biases.
Step-by-step explanation:
The question pertains to the objective that an HR manager at 'Books to Go' is supposed to implement regarding employee benefits. In this context, the benefits objective likely refers to strategies aimed at improving skills within the organization, not just for personal advancement but to enhance the overall efficiency and performance of the department or the company. This encompasses employee retention and effective hiring practices that contribute to an optimized balance of employee turnover and new hires, which is crucial for the organization's growth and stability.
A practical example of this could be similar to the scenario provided where an employee, as the lunch-hour manager, took action to resolve customer complaints about confusing line-ups. By implementing a new system, they provided a direct benefit to the company by improving customer service and increasing daily service rates. This illustrates how an upgrade in skills and the implementation of solutions to problems directly benefit the organization.
Furthermore, professionalizing HR functions is important to minimize biases in the hiring process, which can lead to a more diverse and inclusive work environment.