Question

When you tell a customer that the Global Express mailing label he needs is out of stock, he becomes upset. He needs one today and says he doesn't have time to drive around looking for it.

What would you most and least likely do?

Answer 1

In the scenario where a Global Express mailing label is out of stock, the most appropriate response would be to offer alternative solutions to the customer while the least appropriate would be to ignore their concerns. Professionalism and empathy are key in addressing the customer's needs.

Step-by-step explanation:

When handling a situation where a Global Express mailing label is out of stock and the customer is upset, the most likely action would be to offer alternative solutions such as checking if a nearby store has the label in stock or providing options for a different type of expedited shipping. The least likely action would be to ignore the customer's frustration or to respond in an unprofessional manner. One possible approach is to express understanding of the customer's urgency, apologize for the inconvenience, and commit to assisting them in finding a solution as efficiently as possible.