Final answer:
Microsoft Remote Assistance (MSRA) is a feature in the Windows operating system that allows users to request and provide remote technical support. It is commonly used for troubleshooting software and hardware issues on a computer.
Step-by-step explanation:
Microsoft Remote Assistance (MSRA) is a feature in the Windows operating system that allows users to request and provide remote technical support. It is commonly used for troubleshooting software and hardware issues on a computer.
With MSRA, users can connect to another computer remotely and view its screen, interact with the desktop, and even control the mouse and keyboard. This enables technicians to assist users with resolving problems without being physically present.
Some examples of how MSRA can be used include:
- Helping a friend or family member fix a software issue on their computer
- Assisting a colleague at work with troubleshooting a program or setting up a printer
- Enabling IT support teams to remotely diagnose and fix problems on company-owned devices