Question

• 23. Although companies have long used mission statements to guide them in business, in recent years many companies have altered their mission statements to include

Answer 1

Companies have altered their mission statements to include social responsibility, employee wellness, and customer experience.

Step-by-step explanation:

In recent years, many companies have altered their mission statements to include:

1. Social Responsibility: Companies are now incorporating social responsibility into their mission statements to demonstrate their commitment to the communities and environment in which they operate. For example, a clothing company may include a mission statement that emphasizes fair trade and sustainable sourcing.
2. Employee Wellness: Companies are recognizing the importance of supporting their employees' well-being. They may include statements about promoting work-life balance, providing a positive and inclusive work environment, and offering resources for personal and professional development.
3. Customer Experience: Companies are focusing on providing exceptional customer experiences. They may include statements about delivering high-quality products or services, prioritizing customer satisfaction, and building long-lasting relationships with clients.

By incorporating these elements into their mission statements, companies are signaling their values and the areas in which they aim to excel.