Question

The clients complain that their servicer does not give them timely updates on the status of their submitted loss mitigation packet. Which benefit of working with a housing counselor might address this complaint?

A- Counselors are allowed to give more regular updates on a client's situation.
B- Counselors are able to force servicers to abide by rules and regulations.
C- Counselors have a better rapport with servicers than borrowers.
D- Counselors have access to HLP, a tool which requires regular updates from servicers.

Answer 1

Counselors are allowed to give more regular updates on a client's situation.

Step-by-step explanation:

The benefit of working with a housing counselor that might address this complaint is that counselors are allowed to give more regular updates on a client's situation (option A). Unlike the clients themselves, counselors have knowledge of the process and can communicate with the servicer to get updates on the status of the submitted loss mitigation packet. This ensures that the clients receive timely information about their situation.