Question

Which is the next step the client should take if she calls her credit card company to dispute a charge, and the company refuses to resolve the issue because the charge was made outside of her state?

A- Send a letter to the credit card company disputing the charge
B- Ignore the charge
C- Pay the charge
D- File a complaint with the Consumer Finance Protection Bureau (CFPB)

Answer 1

If a credit card company refuses to resolve a disputed charge because it was made outside of the client's state, the client should send a letter to the credit card company disputing the charge and consider filing a complaint with the Consumer Finance Protection Bureau (CFPB).

Step-by-step explanation:

If a credit card company refuses to resolve a disputed charge because it was made outside of the client's state, the next step the client should take is to send a letter to the credit card company disputing the charge. This letter should clearly explain the reasons for disputing the charge and provide any supporting evidence, such as receipts or documentation. The client should also consider filing a complaint with the Consumer Finance Protection Bureau (CFPB) to seek additional assistance in resolving the issue.