Question

Read the passage below and answer the following question.

There is inherent risk associated with the use of Rip Gym facilities. Although all Rip Gym customers sign a Risk Acknowledgment and Consent Form before gaining access to our grounds and equipment, litigation remains a possibility if customers suffer injuries due to negligence. Negligence complaints may include either staff mistakes or avoidable problems with equipment and facilities. It is therefore imperative that all Rip Gym employees follow the Safety Protocol in the event of a customer complaint.

Reports of Unsafe Equipment and Environs

Rip Gym employees must always respond promptly and seriously to any customer report of a hazard in our equipment or facilities, even if the employee judges the complaint frivolous. Customers may not use rooms or equipment that have been reported unsafe until the following steps have been taken, in order, to confirm and/or resolve the problem.

1. Place "Warning. "Out of Order," or "Off Limits" signs in the affected area or on the affected equipment, as appropriate. Always follow this step first, before handling paperwork or attempting to resolve the reported problem.
2. Fill out a Hazard Complaint Form. Include the name of the customer making the complaint and the exact wording of the problems being reported.
3. Visually check the area or equipment in question to verify the problem.
a) If the report appears to be accurate and a resolution is necessary, proceed to step 4.
b) If the report appears to be inaccurate, consult the manager on duty.
4. Determine whether you are qualified to correct the problem. Problems all employees are qualified to correct are listed on page 12 of the Employee Handbook.
a. Employees who have not undergone training for equipment repair and maintenance must...

This passage is best described as a(n):

a. narrative text.
b. technical text.
c. expository text.
d. persuasive text.

Answer 1

The passage is an expository text that provides information about the procedures and protocols for addressing customer complaints about hazards in Rip Gym facilities. So, the correct answer is option c.

Step-by-step explanation:

The passage can best be described as expository text because it provides factual information about the procedures and protocols to be followed in response to customer complaints about hazards in the Rip Gym facilities. It explains the steps that Rip Gym employees should take to address reported problems and ensure the safety of customers.

So, the correct answer is option c.