Final answer:
A stay interview helps managers understand why employees may decide to stay with or leave a company, whereas a cluster survey design is used to measure employee satisfaction within selected departments. Both methods aim to improve organizational culture and enhance employee engagement.
Step-by-step explanation:
An interview that helps managers understand why employees stay and why they may leave a company is called a stay interview. These interviews allow managers to gain valuable insights into the working environment and organizational culture that contribute to employee retention and satisfaction. In contrast, exit interviews are conducted to understand the reasons behind an employee's decision to leave the company. Such interviews are critical for improving organizational practices and employee engagement strategies.
The scenario described where a manager decides to measure employee satisfaction by conducting interviews with all employees from randomly selected departments represents a cluster survey design. This approach involves selecting entire groups or clusters of subjects (in this case, departments) and then collecting data from all individuals within those selected clusters. It’s often used when it’s more practical to study groups rather than random individuals among a larger population.
Interviews, whether they are in-person, by phone, or remote, involve an interviewer posing questions to participants. These discussions can provide deep insights and help organizations understand various aspects such as employee morale, job satisfaction, and workplace issues. As highlighted from the research by Liden et al. (1993), interviewer and applicant behaviors are crucial factors that can influence the outcomes of employment interviews and, by extension, other forms of organizational interviews.