Question

Mary, a team leader, found that a few of her team members' performance has been deteriorating. They have been coming late to work and have not been completing tasks on time. In order to improve her team's performance, Mary identified three options to deal with these underperformers: fire them, train them, or transfer them to another team. What step should Mary pursue next in rational decision making?

a.) She should understand the problem or opportunity that has to be dealt with.
b.) She should rate the options to see which one will improve her team's performance.
c.) She should immediately fire all the underperformers to solve the problem.
d.) She should identify the objectives and goals of her decision related to the problem.

Answer 1

Mary should identify the objectives and goals of her decision to deal with underperforming team members, which will help in evaluating which option best addresses the issues while aligning with the desired outcomes.

Step-by-step explanation:

To address the issue of team members underperforming, Mary should follow a rational decision-making process. The next step for Mary, after identifying potential options, would be to identify the objectives and goals of her decision related to the problem. This involves understanding what outcomes are desired and how the various options align with those outcomes. Establishing clear goals will help Mary evaluate which option best addresses the performance issues within her team. She should also consider factors such as the impact on team morale, the cost of training, and how transfer or dismissal might affect productivity and organizational culture.