Final answer:
To effectively refuse service to an intoxicated customer, employ a calm approach, clearly explain refusal reasons, offer safe alternatives, and involve management or security if necessary.
Step-by-step explanation:
Handling Intoxicated Customers
An effective method to refuse service to an intoxicated customer involves a few key steps. First, approach the customer in a calm, non-confrontational manner, ensuring that your body language and tone of voice are neutral. It is important to explain the reasons for refusal politely, referencing specific laws or establishment policies if necessary. Offering alternatives, such as a non-alcoholic beverage or a means to get home safely, can help deescalate potential conflict. If the situation intensifies, having a manager or security personnel handle the situation can be beneficial to ensure safety and adherence to the law. It’s critical to avoid serving the customer more alcohol, as this can lead to legal complications for the establishment and harm to the customer or others.