Final answer:
Kayla is experiencing a Realistic Job Preview by shadowing a call center representative, which gives her a chance to observe the daily work environment and tasks, helping her determine if the job fits her career goals.
Step-by-step explanation:
Kayla is participating in a Realistic Job Preview (RJP) by shadowing a current call center representative for 2 hours. RJPs allow candidates to observe a professional at work and give them a sense of the day-to-day reality of the job. It's a valuable opportunity to see if the job aligns with their expectations and career ambitions. In Kayla's case, this can provide insights into the customer service protocols, the pace of the job, and how to handle customer interactions effectively.
Unlike a panel interview where candidates are interviewed by multiple interviewers or a group interview where candidates are interviewed together, job shadowing typically involves observation rather than direct questioning. A job assessment may be part of the hiring process but usually refers to a task or test designed to evaluate a candidate's abilities directly related to the job - which is different from observational shadowing. Therefore, Kayla's experience will not include a formal interview or assessment, but rather immersive observation.