Final answer:
The best source for developing situational and behavioral interview questions for account representative positions is a list of job competencies.
Step-by-step explanation:
The best source from which to develop a mixture of situational and behavioral questions for interviewing candidates for account representative positions would be a list of job competencies. Job competencies outline the specific skills, knowledge, and abilities required to perform the job effectively. By using a list of job competencies, the sales manager can create questions that assess the candidates' capabilities in handling different situations and their behavior in relevant work scenarios.
For example, the sales manager can ask a situational question like, 'You are dealing with a difficult client who is unhappy with a product. How would you handle this situation?' The criteria for rating the applicants' answer would focus on their ability to demonstrate empathy, problem-solving skills, and customer service orientation, which are all competencies related to the position of an account representative.
Using a list of job competencies ensures that the interview questions are tailored to the specific requirements of the role, helping the sales manager gain valuable insights into the candidates' suitability for the position.