Question

In the business strategy game your company is assessed on how well it meets investor expectations in five categories on a "balanced scorecard".

What are these five categories?

Answer 1

1. Financial Perspective: This category assesses financial performance, profitability, revenue growth, return on investment, cost control, and other financial metrics crucial for business success.
2. Customer Perspective: It focuses on customer satisfaction, market share, customer retention, and the company’s reputation in the eyes of its customers. It evaluates how well the company is meeting customer needs and expectations.
3. Internal Business Processes Perspective: This category assesses the efficiency of internal operations, quality of products or services, innovation, process improvement, and operational excellence. It evaluates the company’s ability to deliver value through its internal processes.
4. Learning and Growth Perspective: It considers aspects related to employee training, skill development, organizational culture, employee satisfaction, and innovation. It evaluates the company’s ability to adapt, learn, and innovate for long-term success.
5. Sustainability or Innovation Perspective: Sometimes, this perspective focuses on sustainability efforts, environmental impact, social responsibility, or innovation in products, services, or processes. It evaluates the company’s efforts towards sustainability and future growth through innovation.

Answer 2

In the business strategy game, company performance is measured on a balanced scorecard across five categories: financial performance, customer satisfaction, internal business processes, learning and growth, and sustainability/social responsibility.

Step-by-step explanation:

In the business strategy game, a company's performance is measured against investor expectations across five main categories on a balanced scorecard. These categories typically include financial performance, customer satisfaction, internal business processes, learning and growth, and sustainability or social responsibility. By focusing on these areas, companies aim to develop comprehensive strategies that balance short-term financial achievements with long-term potential for growth and market presence.

The financial performance considers profitability, revenue growth, and return on investment. Customer satisfaction measures how well a company meets the needs and expectations of its customers, impacting brand loyalty and market share. Internal business processes focus on efficiency and quality within operational activities. Learning and growth evaluate employee training, development, and corporate culture. Lastly, sustainability or social responsibility addresses the impact of the company on the environment and society at large.