Question

Which of the following performance measures includes metrics in the areas of financial performance, customer satisfaction, efficiency of internal business processes, and company learning and growth?

A. Balanced scorecard
B. Benchmarking
C. HR audit
D. Lean Six Sigma

Answer 1

The balanced scorecard is a performance measure that considers financial performance, customer satisfaction, efficiency of internal business processes, and company learning and growth.

Step-by-step explanation:

The performance measure that includes metrics in the areas of financial performance, customer satisfaction, efficiency of internal business processes, and company learning and growth is the balanced scorecard. The balanced scorecard is a strategic management tool that provides a balanced view of an organization's performance by considering multiple dimensions.