Final answer:
The statement is false; telecommunicators should not make promises about response times. They must collect information, guide the caller, and maintain calm without giving assurances that may not be kept due to unexpected situations.
Step-by-step explanation:
The statement "The telecommunicator should always reassure callers that response units will be right there" is false.telecommunicators should not make promises about response times. They must collect information, guide the caller, and maintain calm without giving assurances that may not be kept due to unexpected situations. A telecommunicator's role involves managing a range of situations with accuracy and delicacy.
It is vital to maintain a calm and composed demeanor, provide accurate information, and not make promises about emergency response times that may not be fulfilled due to various unforeseen circumstances such as distance, traffic, or the severity of other incidents. Instead, the telecommunicator should focus on gathering all necessary information, providing appropriate guidance, and keeping the caller calm until help arrives.