Final answer:
As the lunch-hour manager at Gavi's Fast Food Restaurant, I resolved a customer complaint about a confusing lineup system by listening to feedback, implementing floor markings for queues, which led to reduced complaints, less stress for clerks, and increased efficiency.
Step-by-step explanation:
When faced with an angry customer due to a confusing lineup system at Gavi's Fast Food Restaurant, I, as the lunch-hour manager, took specific action to solve the problem. I first listened to the customer's complaints and gathered feedback from the service clerks to understand the situation better. To improve the process, I implemented a clear system with floor markings to guide customers to the appropriate lines for each cash register, which not only diffused the immediate frustration but also streamlined our service for the future. The result was a reduction in customer complaints, decrease in stress for the clerks, and an increase in daily customer service efficiency.