Final answer:
I worked as a lunch-hour manager at Gavi's Fast Food Restaurant and successfully resolved a customer complaint regarding the confusing system of lining up to pay. By listening to customer feedback and implementing floor markings, we were able to improve the efficiency and customer experience at our restaurant.
Step-by-step explanation:
Sure! I worked at Gavi's Fast Food Restaurant last summer as the lunch-hour manager and during a particularly busy lunch hour several customers complained that the system of lining up to pay was confusing.
As the lunch-hour manager, it was my responsibility to resolve customer complaints and make sure we were providing fair, fast and friendly service.
I wanted to make sure this problem was resolved quickly and effectively so I listened to the feedback from customers and then sought out solutions from the customer service clerks. In order to address the issue, I bought floor markings to show customers where to line up for each cash register.
During subsequent high traffic periods, there were no customer complaints about line-ups. The customer service clerks told me that their stress was reduced because they no longer had to manage conflict in the line. Our store served a higher number of customers on a daily basis because we were able to serve customers more efficiently.