Final answer:
The method described is the Critical Incident performance appraisal method, which focuses on documenting specific instances of employee performance for use in evaluations.
Step-by-step explanation:
The performance appraisal method being described where a customer service manager maintains an online log of her employee's weekly results along with customer feedback is an example of the Critical Incident method.
This method involves documenting specific examples of the employee doing something exceptionally well or needing improvement.
Unlike the 360-degree performance appraisal, which includes feedback from many sources, the Critical Incident method focuses on particular instances of behavior or outcomes linked to the employee's job performance.
The customer service manager in your company maintaining an online log of her employee's weekly results along with praises or criticism from customers is an example of the supervisory logging performance appraisal method.
This method involves the supervisor keeping a record of employee performance to use as a basis for performance reviews.