Question

The training specialist at a chain of retail stores is conducting a training evaluation after the new customer service VIP training that took place last quarter. He is analyzing data from observations, interviews, tests, and surveys to assess whether new skills were successfully transferred to the job by the trainees. The analysis he is completing is an example of what type of evaluation?

A. Behavior
B. Results
C. Learning on the job
D. Reaction

Answer 1

The training specialist's analysis is a Behavior evaluation, focusing on the application of learned skills in the workplace.

Step-by-step explanation:

The analysis being completed by the training specialist is an example of a Behavior type of evaluation. This method assesses whether the skills learned during the training are being applied by the trainees in their day-to-day work tasks.

The Behavior evaluation is part of a broader framework which is derived from a 2003 study that categorized the effectiveness of training into four types: reaction to training, learning outcomes, behavior change on the job, and results such as productivity and profits.

The training evaluation being conducted by the training specialist is an example of behavior evaluation. The specialist is analyzing data from observations, interviews, tests, and surveys to assess whether new skills were successfully transferred to the job by the trainees.

This type of evaluation focuses on observing and assessing the actual behavior and performance of trainees in the workplace.