Final answer:
A mission statement is a concise statement that describes what an organization does and its customer base. It helps guide decision-making, shape strategies, and communicate values to stakeholders.
Step-by-step explanation:
A mission statement is a statement that describes what an organization does and its customer base. It is a concise statement that emphasizes the purpose and goals of the organization. It helps to guide decision-making, shape the organization's strategies, and communicate its values to stakeholders.