Question

According to Mintzberg's findings, which statement regarding a manager's communication is TRUE?

a) Communication with others accounts for only a small portion of a manager's daily routine.
b) Managers rely primarily on nonverbal communication rather than on verbal communication.
c) Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.
d) Managers communicate mainly through written communication, such a letters, memos, and reports.

Answer 1

Mintzberg's research highlighted that effective management heavily relies on communication, with managers spending a substantial portion of their time engaging in spoken communication, including telephone calls and meetings. The correct answer is option c.

Step-by-step explanation:

According to Mintzberg's findings, which statement regarding a manager's communication is TRUE? Mintzberg's studies on managerial roles highlight the crucial role of communication in management. In addressing the question, it is important to consider the nature of managerial communication and how it impacts daily operations in a business environment.

Verbal communication, which can be enriched by nonverbal cues such as facial expressions and gestures, is often subject to cultural, gender, age, and individual factors. Managers often find themselves balancing the need to communicate directly and clearly with the need to maintain a cordial and respectful tone in the workplace. This balance is critical for effective leadership and management.

In today's business ecosystem, the evolution of communication strategies is evident. Traditional forms like phone calls are being superseded by instant messaging and emails. Despite these changes, the essence of Mintzberg's findings suggests that managers value spoken communication significantly. This is evidenced by managers spending a substantial amount of time on telephone calls and in meetings.

Understanding a manager's work style is essential for fostering a successful business relationship, with styles ranging from collaborative to independent, and from hands-on to big-picture oriented. Knowing how to approach and communicate with your manager based on their work style can lead to a more efficient and satisfactory working environment.

Taking into consideration the highlighted points and the context provided by Mintzberg's work, the correct option in the final answer regarding a manager's daily routine and communication style is:

c) Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.