Final answer:
The best advice for professional emails is to use complete sentences, proper punctuation, avoid abbreviations, check spelling and grammar, and proofread before sending. Maintain a professional tone, be concise, and focus on one topic per email. both option a and c are correct.
Step-by-step explanation:
The best advice for sending professional e-mails on the job is to use complete sentences and proper punctuation. This indicates respect for the reader and ensures that your message is well received. It is also essential to check grammar and spelling for all messages, whether internal or external, to maintain professionalism. Furthermore, avoid using IM abbreviations or excessive exclamation points, as these can come across as unprofessional or overly casual. Use standard capitalization, and avoid writing in ALL CAPS, which implies shouting. Professional emails should be clear, concise, and focused on a single topic, using bullet points or numbering for clarity when listing multiple points. Before sending, always proofread your email to catch any errors and ensure your message is correctly constructed.
Reading your email out loud and asking for a trusted colleague's feedback can be helpful, especially for important communications. However, confidentiality should always be maintained. Employing a polite, courteous tone without becoming too familiar, and avoiding jokes or sarcastic comments, which are easily misunderstood in written form, will create a favorable impression on the recipient. Clarity and brevity are key, as well as utilizing short paragraphs with space between them, to make the email easy to read on a screen.