Final answer:
The first step in the six-step pattern for dealing with conflict is to look for common ground. Hence, it is a) True.
Step-by-step explanation:
The correct answer is a) True. When following the six-step pattern for dealing with conflict, the first thing you should do is look for common ground.
This helps establish a foundation of understanding and can lead to finding mutually agreeable solutions. It sets a positive tone for the conversation and demonstrates a willingness to listen and collaborate.