Final answer:
To create a learning organization, managers should focus on encouraging innovation and experimentation as well as fostering a culture of continuous learning and development, moving away from hierarchical decision-making and rigid organizational structures.
Step-by-step explanation:
The key functions/roles managers must perform in order to create learning organizations involve fostering a culture that is conducive to learning and growth. Managers are expected to shun traditional hierarchical decision-making where appropriate and instead embrace principles that encourage innovation and experimentation. This fluidity ensures that there's a culture of continuous learning and development, which are key components of a learning organization.
An essential part of facilitating a learning organization is to steer away from maintaining a rigid organizational structure, as this can hinder the ability of an organization to adapt to new information and situations, which is the antithesis of a learning organization. Instead, the creation of flat organizational structures that favor team work and less hierarchical decision-making processes align better with fostering a learning environment.
In summary, for managers to effectively create a learning organization, they must avoid hierarchical decision-making (A) and maintaining a rigid organizational structure (C), and instead focus on encouraging innovation and experimentation (B) and fostering a culture of continuous learning and development (D).