Final Answer:
Collaborative conflict management norms resolve conflict in a cooperative manner. On the other hand, competitive conflict management norms resolve conflict competitively.
Step-by-step explanation:
Collaborative conflict management norms prioritize mutual understanding, problem-solving, and compromise. In this approach, conflicting parties work together to find solutions that satisfy the interests of all involved. It encourages open communication, active listening, and a focus on common goals rather than individual gains.
Conversely, competitive conflict management norms involve asserting one's interests over others, often leading to win-lose scenarios. This approach emphasizes individual goals, power dynamics, and competition, where one party aims to achieve its objectives at the expense of the other.
Choosing between these norms significantly impacts the resolution process. Collaborative norms foster healthier relationships and long-term solutions, whereas competitive norms may result in strained relationships and unresolved underlying issues. The effectiveness of conflict resolution often depends on the approach chosen and its alignment with the situation and parties involved.