Final answer:
To improve communication with a CBT provider for a training program, use multiple methods such as emails, calls, and in-person meetings. Ensure clarity and define communication protocols to enhance effectiveness. If necessary, involve leadership or consider a change in the provider.
Step-by-step explanation:
If you are a member of Pat's Phase II team and are experiencing difficulties communicating with one of the CBT providers regarding important information about the training program, one strategy might be to use several different methods to communicate with this person. This approach can include sending emails, scheduling phone calls or video conferences, and if possible, arranging in-person meetings. It is critical to ensure that the communication is clear and free of specific terms or jargon that may not be understood by all parties involved. Additionally, defining the modes of communication, setting expectations for the frequency and timing of responses, and ensuring that all communications are documented professionally can greatly improve the effectiveness of the communication.
It is also useful to consider creating a project website or a shared secure platform where updates and information can be consistently posted and accessed by everyone involved. This can help to keep all team members informed and engaged. Lastly, if these strategies do not result in improved communication, it may be necessary to discuss the situation with Pat and consider the possibility of finding a different CBT provider who can deliver the technical content effectively.