Final answer:
The two steps of effective listening are comprehension and feedback. Comprehension involves understanding not just the words but also the emotional content and body language, whereas feedback includes responding with empathy and validations without rapid judgments or interruptions.
Step-by-step explanation:
The two steps of effective listening can be encapsulated as comprehension and feedback.
Firstly, comprehension is the stage where the listener actively processes the information being communicated to them, not only the words but the emotional undertone and the body language of the speaker. To truly understand what is being said, it is crucial for the listener to pay attention to these nuances, which could also involve asking clarifying questions. This enables the listener to grasp the full intent behind the speaker's message.
Secondly, feedback is essential as it involves the listener responding appropriately to the speaker. This could be through verbal affirmations, gestures, or facial expressions that convey understanding and empathy. Offering feedback provides the speaker validation and ensures that the communication loop is complete. Good listening skills also involve refraining from quick judgment and giving the speaker room to express their ideas without interruption. By doing so, listeners show they value the speaker's perspective and are advancing emotionally alongside them.