Final answer:
The first and last steps of the six-step presentation plan are approach and close, respectively, which corresponds to option 'C'. This plan is a structured method to carry out an effective presentation from the initial engagement to the final call to action.
Step-by-step explanation:
In the six-step presentation plan, the first and last steps are approach and close, respectively, making 'C' the correct answer to the question. This structured plan begins with the approach, which involves preparing and opening the presentation, including establishing rapport with the audience. After going through the subsequent steps that typically involve understanding the audience's needs, presenting the information, handling objections, and more, the final step, the close, aims to bring the presentation to an effective conclusion while ensuring that the audience is called to action, if applicable, based on the objectives of the presentation.
The six-step plan generally begins with the approach, where you create a favorable first impression and set the stage for what comes next. Then, it proceeds through understanding customer needs, presenting the product or service, overcoming objections, closing the sale, and ends with servicing the sale, which involves ensuring customer satisfaction and setting the basis for future interactions.