Question

Which of the following tools allow companies to determine which customers are most valuable so they can react in a timely manner with products that closely match customer​ needs?

A. Electronic point of sale​ (EPOS)
B. Information Technology​ (IT)
C. Electronic data interchange​ (EDI)
D. Efficient consumer response​ (ECR)
E. Customer relationship management​ (CRM)

Answer 1

Customer relationship management (CRM) is the tool that allows companies to determine which customers are most valuable and react with products that match their needs.

Step-by-step explanation:

Customer relationship management (CRM) is the tool that allows companies to determine which customers are most valuable and react with products that match their needs. CRM systems collect and analyze customer data, such as purchase history and preferences, to identify valuable customers and create personalized marketing strategies. Customer relationship management (CRM) is the tool that allows companies to determine which customers are most valuable and react with products that match their needs.

For example, companies can use CRM to send targeted emails or suggest relevant products based on customer behavior. CRM helps companies improve customer satisfaction and increase sales by understanding and meeting customer needs effectively.