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Toyota uses the five whys method. dominic’s company decides to use this method as well. when will dominic’s company most likely use this method?

A. when they are hiring a new employee
B. when they are solving a problem
C. when they are firing an employee
D. when they are speaking to stakeholders

1 Answer

4 votes

Final answer:

Dominic's company will most likely use the five whys method when they are solving a problem (option B). This approach is a root cause analysis tool to identify underlying issues, not typically used for hiring, firing, or stakeholder communications.

Step-by-step explanation:

Dominic's company will most likely use the five whys method when they are solving a problem. This method involves asking 'why' five times to drill down into the root cause of a problem, rather than just addressing the superficial symptoms. It is a powerful tool for root cause analysis, which can help to identify what the real issues are behind a problematic situation.

For example, if a company is experiencing a defect in one of their products, they would use the five whys to explore the issue. They might start by asking why the defect occurred, which leads to a second why about a specific part being faulty, and continue asking why until they identify a core process that needs improvement.

As for other options given such as hiring a new employee, firing an employee, or speaking to stakeholders, the five whys method is not typically used for these purposes. The method is primarily designed for problem-solving in operational or production-related contexts. It may involve gathering information from customers and stakeholders, finding expert information, and conducting a thorough analysis to ensure the same problems can be prevented in the future.

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