Question

You have received a phone call from Asha, the routine property inspection was completed 6 days ago and she has not received the report from you. According to the communication plan this would be received within 3 days of the report being completed.

How would you respond to Asha? Mention any communication strategies you could use and explain how you would prevent this from occurring in the future.

Answer 1

Apologize to Asha for the delay, explain the situation, assure her of a new timeline for report delivery, and detail measures being implemented to prevent future delays.

Step-by-step explanation:

Dear Asha,

I apologize for the delay in sending you the property inspection report. It is our commitment to adhere to the communication plan and provide the report within 3 days of the inspection completion. Unfortunately, due to unforeseen circumstances, we were unable to fulfill this promise on this occasion.

Please be assured that the report is now prioritized and you will receive it within the next 24 hours. Your satisfaction is important to us, and we are implementing new measures to ensure such delays do not happen in the future. These measures include streamlining our internal processes and enhancing our communication strategies to manage expectations more effectively.

We value your patience and understanding in this matter and look forward to the opportunity to demonstrate our improved service. Should you have any further questions or concerns, please do not hesitate to contact me directly.

Sincerely,
[Your Name]