Final answer:
The 5 Es of customer relationship are b) environment, expectations, exploration, experience, and engagement. Conditions that influence the formation of relationships include proximity, similarity, and reciprocity. The triangular theory of love and social exchange theory provide frameworks for understanding relationships.
Step-by-step explanation:
The 5 Es of customer relationship are: environment, expectations, exploration, experience, and engagement.
Conditions that influence the formation of relationships include proximity, similarity, and reciprocity. Proximity refers to being physically close to someone, which increases the likelihood of forming a relationship. Similarity involves finding common interests, values, or characteristics with someone, making it easier to connect. Reciprocity is the mutual exchange of positive actions and feelings between individuals, strengthening the bond.
What attracts people to each other can vary, but common factors include physical attraction, similar interests, shared values, and a sense of humor. Physical attraction can initially draw people together, while shared interests, values, and humor help to sustain the connection.
The triangular theory of love, proposed by psychologist Robert Sternberg, states that love consists of three components: intimacy, passion, and commitment. Intimacy refers to the emotional closeness and connectedness between partners. Passion represents the intense physical and sexual attraction in a relationship. Commitment involves the decision to maintain the relationship and work towards its long-term goals.
Social exchange theory suggests that individuals enter and stay in relationships based on the perceived rewards and costs. People are attracted to relationships that provide them with rewards, such as companionship, emotional support, and shared experiences. They weigh these rewards against the costs, such as time, effort, and potential negative experiences, to determine whether the relationship is worth pursuing or maintaining.