Final answer:
The hospitality industry is indeed broader than just hotels and restaurants, encompassing various service-providing institutions aimed at guest satisfaction.
Step-by-step explanation:
The statement that the hospitality industry includes institutions that provide food and/or shelter, not just hotels and restaurants, is true. The hospitality industry is a broad category of fields within the service industry that includes lodging, food and drink service, event planning, theme parks, travel, and tourism. It involves providing services to guests and creating a pleasant experience for them. For instance, a picture of a waitress taking an order at Kahala Hilton Hotel in Hawaii is an example of a service job in the tertiary sector, which is part of the hospitality industry. This industry is aimed at delivering excellent service and satisfying customer needs.