Final answer:
Informal organization refers to the social patterns and groups that naturally form within an organization, which impact how work is done beyond the formal structure.
Step-by-step explanation:
The term informal organization refers to the pattern of groups or cliques found within any social organization. Unlike formal organizations, which are structured with a hierarchy of authority, clear division of labor, explicit rules, and impersonality, informal organizations are made up of the personal relationships, networks, and dynamics that develop naturally among people within an organization. These relationships are based on personal communication styles, shared interests, and social interactions. Informal organizations influence how work actually gets done, as they can create strong bonds and lead to the formation of support networks that may or may not align with the formal structure. This concept recognizes how human behaviors and interactions can affect productivity and morale.
Many modern organizations are changing from traditional hierarchical structures to more flat organizational structures. This shift promotes teamwork and often involves building collegial relationships with managers and co-workers. In addition, the overall style of an organization, from dress code to addressing each other by first names, is a part of its informal culture, which complements the formal policies and procedures. Observing and conforming to these norms is essential even in a casual work environment while still maintaining professional and respectful behavior.