Final answer:
Customers with damaged or unsatisfactory goods can rely on seller reassurances such as money-back guarantees, warranties, and service contracts to remedy the issue. These options offer varying degrees of protection and are designed to build buyer trust, especially when purchasing through indirect methods.
Step-by-step explanation:
Customers who receive damaged goods or find products unsatisfactory can explore a few options to address the situation. Sellers may reassure buyers by offering a money-back guarantee, which serves as a pledge of quality. This policy is particularly useful when products are sold through channels where buyers cannot physically examine the items, such as mail-order catalogs or online stores.
Additionally, a warranty is another form of reassurance provided by sellers that promises to repair or replace the goods within a specified timeframe if they turn out to be defective. For even more comprehensive coverage, buyers may be offered a service contract. Under a service contract, buyers pay an additional fee, and the seller commits to repairing any issues for a set period, which is a common practice for expensive or significant purchases like vehicles, appliances, or real estate.