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A customer-oriented website should consider including a customer feedback form, the company's contact information, and online customer forum, a live chat, and frequently asked questions page.

A.true
B.false

User Mbpaulus
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1 Answer

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Final answer:

The correct answer to whether a customer-oriented website should include a customer feedback form, contact information, an online forum, live chat, and a FAQ page is A. True. These components are crucial for enhancing customer satisfaction and building trust with the brand.

Step-by-step explanation:

A customer-oriented website should indeed consider including several features that prioritize the customer's experience and provide various methods of communication and support. Some of these essential features include:

  • A customer feedback form that allows customers to provide their opinions and share their experiences.
  • The company's contact information, such as name, phone number, and email address, which should be readily available to customers.
  • An online customer forum where consumers can discuss the company’s products or services.
  • A live chat feature for real-time assistance.
  • A detailed frequently asked questions (FAQ) page to help customers find answers to common queries quickly.

Considering all these elements helps create an accessible, interactive, and user-friendly environment that enhances customer satisfaction and builds trust with the brand. Therefore, the correct answer is A. True.

User Martynnw
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