Final answer:
With normative controls, a company's values guide worker behavior and decisions. These unwritten rules shape organizational culture and guide actions within the company through rewards and sanctions.
Step-by-step explanation:
With normative controls, a company's values guide workers' behavior and decisions. Normative controls are unwritten rules that are understood and followed by members of an organization. In businesses, these controls are reflected in the organizational culture and can steer decision-making, actions, and interpersonal relations among employees. They depend on the shared beliefs about what is considered appropriate and are reinforced through forms of social control such as rewards and punishments, which can manifest as praise, promotions, or sanctions for non-compliance with the expected norms.
These values and norms are imperative for maintaining social order within the company, and they function similarly to a manager who rewards compliance or corrects deviations from expected behaviors. This form of regulation, often seen as a form of social control, encourages employees to act in ways that uphold the company's values, even without the constant oversight of authority figures.