Question

Fluminese Corporation has decided to make improvements to its customer service department. This move is consistent with the organization's belief that customers deserve utmost attention. Employees in the company are expected to act in accordance with this belief. The hiring managers often base their hiring decisions on whether or not a potential employee will fit the work culture. Fluminese Corporation is demonstrating _____.

Answer 1

Fluminese Corporation is reinforcing its workplace culture by choosing hiring practices that align with its values, focusing on customer service, and investing in the continuous development of its human capital.

Step-by-step explanation:

Fluminese Corporation is demonstrating the importance of workplace culture in its company operations. By making improvements to its customer service department and emphasizing the belief that customers deserve utmost attention, Fluminese Corporation aligns its hiring practices and employee behavior with its organizational values and beliefs.

They believe in investing in human capital, which includes not only hiring employees who fit their work culture but also continuously training and developing them. This is crucial as bureaucracies must make thoughtful investments in human capital to reap benefits in the long term.

Additionally, portraying a positive attitude, being flexible, and providing excellent service are all traits that Fluminese Corporation seems to value, which contribute to maintaining a strong, positive, and effective workplace culture.