Question

You open the website bookmark to access your work email account. After two failed login attempts, you verify your password in your password manager and make another attempt. Again, the website returns an error that your login information is incorrect. You know your password is correct but for some reason you still can't log on. Which one is the most likely explanation?

1) The website is experiencing technical difficulties
2) Your account has been locked
3) Your internet connection is unstable
4) Your password has expired

Answer 1

The most likely explanations for being unable to login even with the correct password are that the website is experiencing technical difficulties or that your account has been locked after multiple failed login attempts.

Step-by-step explanation:

When you enter your password correctly but cannot log into your work email, there are several potential explanations. After ruling out incorrect password entry, the remaining possibilities are:

1. The website is experiencing technical difficulties.
2. Your account may have been locked due to multiple failed login attempts.
3. Your internet connection is unstable.
4. Your password has expired.

Given that you have verified your password through your password manager and assuming that your internet is stable (as you are able to access the website and the password manager), the most likely explanations include the possibility that the website is down or experiencing issues, or after consecutive failed attempts, your account has been locked as a security measure. If your password had expired, normally, the website would alert you to this fact rather than simply stating that the information is incorrect.