Final answer:
Separate till rolls for employees help maintain accurate records, differentiate staff transactions, and satisfy business control needs.
Step-by-step explanation:
The reason why the till rolls used for employee purchases differ from those used for customers is rooted in the concept of control and accountability within a business establishment. In the context of McDonaldization principles such as efficiency, predictability, calculability, and control, separate till rolls help maintain accurate records and differentiate between staff purchases (which might be discounted or tracked for different purposes) and customer transactions. Just as an employee wearing a uniform can be easily identified, transactions by them are also easily distinguished to prevent misuse of discounts or errors in accounts.
In the scenario provided, the emphasis on resolving customer complaints quickly and ensuring efficient service through better queue management demonstrates the importance of efficiency and customer satisfaction in a business. This approach aligns with the McDonaldization principle of creating predictability and control over the service environment, leading to a more positive customer experience and improved operational workflow, as evidenced by the reduction in line-up complaints and increased customer throughput mentioned after implementing the new floor markings.