Final answer:
The answer is 'd. Employee Support' which is not a typical quantitative measure like the other options; it is a qualitative aspect of business.
Step-by-step explanation:
The option d. Employee Support is NOT an example of a measure. A measure is typically a quantitative indicator used to assess, compare, and track performance or production. Options such as a. Cycle Time, b. Dollars, and c. Defect Counts are all quantifiable and can be used as metrics to measure the performance of processes, financial status, or quality of products respectively. On the other hand, Employee Support is a qualitative aspect of a business and while it can be measured through surveys or other methods, it is not a direct measure in itself.