Final answer:
The mediator should remain neutral when resolving conflicts, facilitating communication without taking sides, in order to reach a mutually accepted solution. It's important to focus on problem-solving and maintain respect and openness throughout the mediation process.
Step-by-step explanation:
In resolving conflicts, it is crucial for a mediator to remain neutral and impartial in the process. Taking sides can jeopardize the fairness and integrity of the mediation and is not conducive to reaching a mutually acceptable solution. Therefore, the correct answer is that 'No, the mediator should remain neutral'. A mediator's role is to facilitate communication, encourage understanding, and assist the parties in finding their own resolution to the conflict. This involves listening actively, asking open-ended questions, and helping the parties focus on solving the problem rather than assigning blame.
Effective conflict resolution often requires staying calm, communicating respectfully, and being open to different perspectives. In certain professional environments, such as the workplace, there may be established dispute resolution processes that provide structure for addressing and resolving conflicts. Ultimately, the goal of conflict resolution is not to determine who is right or wrong, but to find a solution that all parties can agree upon.