Final answer:
The statement 'emotional labor can decrease turnover' is not true because emotional labor can lead to burnout, which is associated with increased turnover, undermining job satisfaction and potentially leading to employees leaving their jobs.
Step-by-step explanation:
The question relates to the concept of emotional labor, which is the regulation of one's emotions to meet job or organizational requirements. When examining the statements provided, it's important to consider the research that shows emotional labor can sometimes decrease job satisfaction because it may involve the suppression of genuine feelings or the expression of inauthentic ones, which can lead to emotional dissonance and eventually burnout.
Emotional labor can indeed benefit the client and the organization by creating a more positive engagement and promoting client satisfaction, which often leads to better outcomes and performance for the organization. However, the claim that emotional labor can decrease turnover is not always true as, over time, the demands of emotional labor can lead to burnout, which is associated with turnover.
Thus, the statement that emotional labor can decrease turnover is not true as job burnout and the related effects of emotional labor can actually lead to an increase in turnover.